This document informs LVH VACANCES customers, prior to signing their contract, of the content of the services relating to their stay, the price and terms of payment, the conditions for canceling and modifying the contract. We reserve the right to make changes to the information relating to prices, as well as to the opening and closing dates of the residences and hotels offered, according to the terms defined in the general conditions, without these possible changes engaging our society. As far as possible, we undertake to communicate to the interested parties, as soon as possible, any changes that we may be required to make to this information before the conclusion of their contract.
1 - Registration and reservation conditions
For single stays, any registration must be accompanied by a payment including
The deposit corresponding to:
-25% of the overall price of your rental and any additional services, whether or not integrated, and in particular catering, ski passes and ski equipment, etc., 100% of the price of insurance premiums if you wish to take them out.
For refundable stays:
The deposit corresponding to 25% of the total price of your stay and any additional services, whether or not integrated, and in particular catering, ski passes and ski equipment, etc., and 100% of the price of insurance premiums if you wish to take them out. Payment must reach us within 48 working hours after creating your file. After this time, your option will be canceled.
For non-refundable stays:
100% of the total price of your stay, including the price of insurance premiums if you wish to purchase them. Settlement is immediate. Your reservation is considered final as soon as it has been confirmed by us (sending a reservation confirmation by email). Without confirmation from us, your reservation cannot be considered final.
Nota Bene: We present a general description and photos of our apartments for information only and not contractual. Some apartments are equipped for people with reduced mobility. Do not hesitate to ask us when booking.
We remind you, moreover, that any possible request regarding a specific orientation or situation of the apartment is considered as a simple preference and does not constitute a contractual guarantee.
All our establishments are non-smoking.
You will be asked for the date of birth and the name of each participant. It is necessary for the reservation of additional services. In the event of a false declaration, the customer will be held solely responsible for the financial penalties that this could generate.
2 - Payment of the balance
The amount of the balance for your stay will be automatically debited from the credit card used to pay the deposit. In case of payment of the deposit by transfer, a credit card imprint will be requested to guarantee the amount of the stay. The full price of your rental and any additional services are due and 8 days for winter 2021-2022.
In the event of a balance not paid on time, LVH VACANCES reserves the right to consider your reservation canceled and to apply the cancellation conditions provided for this purpose and defined below accordingly.
3 - Method of payment
To pay for your reservation you can pay by credit card, check, holiday voucher or bank transfer.
Please note: payments for people living outside France can only be made by credit card or bank transfer.
Credit cards accepted: Visa, Eurocard / Mastercard, Amex.
Bank transfer details: provided on request Payments should be sent to the following address:
LVH VACANCES - 1414 avenue des Landiers - 73000 CHAMBERY
3.1 - Price
Our prices are inclusive of all taxes and include the provision of accommodation, charges included (water, electricity, heating), with the exception of the tourist tax, payable directly on site.
Unless otherwise specified, the prices appearing in the tables are:
- for hotels: per room based on accommodation in a double room occupied by 2 adults.
- for rentals: per accommodation. The occupancy of the accommodation is strictly limited to the number of people indicated and can under no circumstances be inhabited by a greater number of people except 1 baby per accommodation.
4 - Modification and cancellation of the stay
4.1 - Modification
Any request for modification must be sent to our reservation department by email. The modification will only be effective after confirmation by our services and sending of a new reservation contract.
4.2 - Cancellation (total or partial)
In case of cancellation, you must notify us either by mail to the following address LVH VACANCES - 1414 avenue des Landiers - 73000 CHAMBERY or by fax to +33 (0) 4 79 62 98 85, or by email to the following address: firstname.lastname@example.org, the date of receipt of the notification determines the date of cancellation.
Winter season 2021-2022
-Until 8 days before arrival: Free cancellation
-Between 8 days and the day of arrival: 100% of the total amount of the reservation will be charged as a cancellation fee
In the event of lockdown / closed frontiers / kilometers restrictons ,
your stay will be refunded in full, or made in proportion to your presence in our establishments.
You can also request a credit for a future stay.
This clause is valid during winter 2021-2022.
5 - Arrival and departure
We draw your attention to the fact that in the absence of full payment of the price despite reminders, the keys cannot be handed over if you show up at the place of your stay. In residence: Arrivals are generally on Saturdays between 5 p.m. and 7 p.m. and departures before 10 a.m. These times will be confirmed to you on your travel documents. It is advisable to inform the person in charge of the reception of the approximate time of arrival. On arrival, it is requested to check the cleanliness of the apartment and the inventory. Any breach must be reported on site as quickly as possible in order to find an immediate solution. Failure to comply with these requirements may have an influence on the determination of any compensation. On the day of departure, the accommodation must be left in a good state of cleanliness. We would like to point out that in the event that the accommodation is not returned in a decent state of cleanliness and / or the kitchen area has not been tidied up and / or cleaned, we will be forced to charge you an end-of-stay cleaning fee. - price according to the type of apartment. At the hotel: Arrivals are from 5 p.m. and departures before 10 a.m. For any information, the contact details of the reception of the residence / hotel will appear on the travel documents. In the event of a late arrival, it is essential to notify the residence / hotel in order to obtain any access codes or key collection procedure.
6 - Security deposit or surety
A deposit of 500 euros per accommodation made available will be requested upon arrival. Any lost key will be billed to the customer. The customer is held responsible for any broken or damaged object and any damage that may be caused to the installations and fittings of the residence. If this deposit turns out to be insufficient, you will therefore be asked to complete it. It is up to you to fix the appointment for the exit inventory with the person in charge of the residence and to ensure that the deposit paid on arrival is returned to you: either directly on the day of departure after the inspection. places, or by mail within 6 weeks less any amounts of rental damage, cleaning costs, tourist tax, extras and various consumptions directly from holidaymakers.
7 - Animals
Pets are accepted on presentation of an anti-rabies certificate, tattooed, vaccinated, (one animal maximum per apartment), against payment of a supplement. They are authorized, kept on a leash, in common areas but are prohibited around swimming pools. The owners are responsible for the good behavior and the cleanliness associated with their animals. Payment is made when booking your stay.
8 - Internal regulations and disturbances
In order to make your vacation life easier, internal regulations are available in each establishment; We thank you for reading it and respecting it (for example: lawns, swimming pool, parking regulations, etc.). Your personal items are strictly your responsibility. Consequently, LVH VACANCES cannot be held liable in the event of loss, theft or damage to personal effects in our residences, both in the apartments and in the car park or common premises (ski room). It is therefore recommended that holidaymakers be personally insured for civil liability. In the event of force majeure or fortuitous events, neither the tour operator, nor the intermediaries, can be responsible for any nuisance that would disrupt, interrupt or prevent your stay (avalanche, drought, flood, oil spill, general power cut. , gas, water, strike, work ...). By works, we generally mean construction of roads, buildings ... which can take place around your place of stay. The tour operator and his intermediaries cannot be held responsible for acts of third parties with whom they have no contract. Holidaymakers will be informed of these possible nuisances on the sole condition that we ourselves have been informed.
9 - After-sales
Our on-site teams are at your disposal during your stay to respond to your complaints, resolve any malfunctions noted and allow you to fully enjoy your vacation. You should contact them for any request. Any complaint, after your stay, must be the subject of: By letter sent, by registered letter with return receipt, to LVH VACANCES - 1414 avenue des Landiers - 73000 CHAMBERY Or by sending an email to the address: email@example.com within one month after the end of your stay, so that we can respond as soon as possible. We draw your attention to the fact that the longer you delay in informing us of your complaints, the more likely we are to experience difficulties in settling your request in the best of your interests. We also thank you for specifying, in your letter, the name of the person having reserved the stay, the number of the reservation, the place and dates of your stay as well as the type of apartment or room reserved so as to facilitate the processing of your file. Likewise, we thank you for attaching to your letter all supporting documents allowing us to limit the processing time. 10 - Insurance You can take out a Mondial Assistance cancellation insurance contract with LVH Vacances. You can consult all the guarantees and modalities on our website or by clicking here
11 - Information
Booking one of our stays implies acceptance of our general and special conditions of sale. All the information concerning the sports and leisure activities of the resorts are sent to us by the Tourist Offices and are communicated to you for information only. They cannot engage our responsibility in the event that one of them no longer exists during your stay. For any further information relating to the life of these stations, please contact their respective offices directly.